Technical Service, Maintenance and Spare Parts

Pre-project engineering consultancy, commissioning support, pre-season maintenance, fast fault response and long-term spare parts supply.

In hotel automation, keeping the system running sustainably matters as much as installing it. A room out of service during the season is lost revenue directly, so we built our service process around speed and predictability.

Scope Of Service

Pre-project consultancy: System selection, panel and conduit planning according to the architectural design.
Commissioning support: Scenario programming, per-room testing and staff training after installation.
Pre-season maintenance: Checking lock batteries and motors, inspecting panels and sensors, software updates.
Fault response: Remote diagnosis and site intervention where required.
Spare parts: Long-term spare parts guarantee and stock support.

Field Auditing

We audit door by door with the handheld terminal, reading the last 992 entry records from the lock memory, checking battery status and refreshing the lock time/date synchronisation, so problems are found before they surface.

Scenario Changes

When your operational needs change — a new room type, a different lighting design, a change of operating mode — we reconfigure the scenarios in software.

Frequently Asked Questions

We have gathered the questions we hear most often. If you cannot find your answer here, get in touch and our team will come back to you shortly.

How are technical support and spare parts provided?

We provide pre-project engineering consultancy, commissioning support, fast after-sales technical service and a long-term spare parts guarantee.